Microsoft Have AWESOME CUSTOMER SUPORT

[Umon Daisuke]

I've only called MS once regarding taking off my CC info off my Live account. As many of you know by now, you can't take it off yourself and it takes a few days for them to remove the information upon request. They never did after going back and forth for a few weeks, and all I heard were assurances that my CC number is safe.

I've called Sony a couple of times with some general queries, and I've always been put on hold and given information that I found out to be false later on.

Nintendo's customer service, at least up to 2006, has been a delight whether it's ordering cables (GC component cables for example), or warranty issues.

I've had nothing but good luck overall

[Henry Spencer]

When you listen to the same song for 45 minutes, over and over, what do you think?

I tried again a day later and they answered after just five minutes! Irony. They didn't solve out my problem though, so I messed around with it myself and sorted it out, eventually.

[Town of Green]

Did you at least enjoy the song?

[Henry Spencer]

Mmmm. Reading through this reminds me of the crap I had to go through to get any "support" from Virgin, my Internet provider, when my internet was acting up. I spent a total of 45 minutes on the phone one time waiting for anybody to pick the phone up, all I got was "Valerie by Amy Winehouse" played over and over. By the end of the call I knew the song word for word and couldn't get the damn song out of my head! After waiting 45 minutes, the line went dead on me. No idea why until I found that my phone ran out of battery and to add insult to injury, the number I called, which I thought was free, turned out not to be; it cost me something like £8.00 to getting absolutely nowhere in the end up.

[Rombie]

My RRoD phone call was awesome too. I guess they're more trained up to handle that than anything else.

Good point.

[James]

I guess I've lucked out with Microsoft then. I was at my friends place when his console RROD and he's not very good on the phone, so I called them for him. I got an American female, clearly understandable, who was exceptionally knowledgeable and helpful, and made sure we did all the tests we could and asked if there was more she could help with. It would have ranked as one of the three best CS calls I've ever had.

My RRoD phone call was awesome too. I guess they're more trained up to handle that than anything else.

[Vector]

Apparently Apple is too good of a company to have ACTUAL human beings in tech support.

Look how surprised I am to read that.

[Vogue_Dirge]

Try calling Comcast. It's even worse.

Or Apple. Apparently Apple is too good of a company to have ACTUAL human beings in tech support.

[Rombie]

I guess I've lucked out with Microsoft then. I was at my friends place when his console RROD and he's not very good on the phone, so I called them for him. I got an American female, clearly understandable, who was exceptionally knowledgeable and helpful, and made sure we did all the tests we could and asked if there was more she could help with. It would have ranked as one of the three best CS calls I've ever had.

[Project Omega]

Microsoft Have AWESOME CUSTOMER SUPORT

Oh, I see what you did there...

[The_15th]

I would've given her my X360 serial # and the HDD's serial #. :/ I admit she didn't sound trustworthy at all.

[Vector]

Customer support is a universal suck-fest, not just Microsoft.

[Mr. Spencer]

This is how you take on customer support.

http://uk.youtube.com/watch?v=Qq_784kqR-A

[Darkmoon]

...you could understand your tech support? You so lucky! I speant 45 minutes trying to explain that no, my 360 did not have the red ring of death but it wasn't working anyway. This did, I admit, involve about 20 minutes of holding and ten minutes of trying to work out what the hell the guy was saying, his accent was so thick.

[Carnivol]

Nothing beats calling tech support (for pretty much any company) just to tell the person on the other end of the line how to do their job!

It always sucks when you get someone on the line who're absolutely certain they're right when they're wrong, though. That's like the worst.

Now, do that entire thing again. But in Spanish and without speaking anything but the little Spanish you can find on the display of the ATM that evt. just ate your card.